Customer Service
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Fonsoul takes your privacy seriously. This Privacy Policy explains how www.fonsoul.com (collectively, “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you interact with our website, products, and services.
Personal data is any information that can directly or indirectly identify you, including payment, contact, or account information. Anonymous data linked to identifiable information is also considered personal data. Data that has been irreversibly anonymized or aggregated so that identification is impossible is not considered personal data.
We collect personal data to provide, improve, and protect our products and services, including Pure Sine Wave Inverters, MPPT Controllers, Mobile Power Storage Systems, and Off-Grid Inverter Controllers. This includes:
1. Data You Provide: This includes information you submit when creating an account, purchasing a product, contacting us, or participating in surveys. Examples include your name, email, shipping address, payment information, and account credentials.
2. Data About Your Use of Our Services: We may collect information about the devices you use, IP address, browser type, operating system, location data (e.g., GPS or IP-based), and usage statistics to improve our services and provide a secure experience.
We use cookies and similar technologies to enhance your experience on our website, understand user behavior, provide personalized content, measure advertisements, and improve security. Cookies are small text files stored on your device. You may disable cookies in your browser, but some features may not function properly.
We may share personal data with trusted partners who assist us in providing, maintaining, or improving our products and services. Your personal data will never be shared with third parties for their own marketing purposes without your consent.
We may also disclose personal data when required by law, legal processes, or to protect our rights, enforce terms, investigate fraud, or ensure safety. In cases of mergers, acquisitions, or corporate restructuring, personal data may be transferred to relevant third parties.
You have the right to access, correct, or request deletion of your personal data. You may also restrict or object to its processing, and request a copy of your data in a standard format. To exercise these rights, contact us at: fonsoul6688@163.com. We will respond within a reasonable timeframe, typically under 30 days.
Our website and products may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before using their products or services.
Fonsoul implements technical, administrative, and physical measures to protect your personal data from unauthorized access, alteration, disclosure, or loss. We retain personal data only as long as necessary to provide our products and services, unless longer retention is required by law.
We may update this Privacy Policy periodically to reflect changes in technology, regulations, or business practices. Your continued use of our products or services after changes are posted constitutes acceptance of the revised policy. If you do not agree, please contact us to close any account or stop using our services.
For questions or concerns regarding this Privacy Policy or your personal data, please contact us at: fonsoul6688@163.com.
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